Being Professional with Help Desk Systems and Forums
Apr 30th, 2008 | By Kim and Charles Petty | Category: BusinessYou need to automate everything if you want to be successful in measuring customer satisfaction. Surveying your customers is a great way of measuring customer satisfaction but if they take too much time away from other important work, it will fall by the wayside. Automate both your requests for completing the survey and your collection and reporting of the data. Some help desk management software will do this for you. If yours does not, consider customization that will enable it — it’s worth the investment.